Terms and conditions.

Last Updated: 22/04/2025

These Terms & Conditions outline the rules, responsibilities, and service expectations between Buff Theory (the “Business”) and you (the “Client”). By booking or receiving a service, you agree to the terms outlined below.

Services

Buff Theory provides mobile automotive detailing services at the client’s location. Service scope and pricing are outlined at the time of booking. We reserve the right to adjust services or pricing based on the condition or size of the vehicle.

Payment Terms

  • A 25% deposit is required for first-time bookings.

  • The remaining balance is due upon completion of the service unless otherwise agreed.

  • Accepted payment methods: credit card, debit, e-transfer, Square, or cash.

  • Outstanding balances must be cleared before future appointments can be scheduled.

Cancellation & No-Show Policy

  • Cancellations made within 48 hours of the scheduled time are subject to a 25% fee.

  • No-shows or cancellations made within 2 hours will incur a 50% fee.

  • Deposits are non-refundable if the appointment is cancelled within the restricted window.

  • Buff Theory may reschedule appointments due to weather or unsafe working conditions.

Refund Policy

All sales are final. Once work has begun, cancellations will not be eligible for reimbursement. Buff Theory is committed to quality and will make reasonable efforts to address any service-related concerns.

Extra Charges

Buff Theory may apply additional fees for excessive:

  • Pet hair

  • Mud, sand, or debris

  • Mold or biohazards

  • Neglected interiors or hard-to-remove stains

These charges will be communicated prior to or during service.

Client Responsibilities

The Client must:

  • Provide clear access to the vehicle at the scheduled time

  • Remove personal items from the vehicle prior to service

  • Accurately disclose vehicle size and condition during booking

Use of Client Utilities

Buff Theory may require access to an outdoor water tap and/or electrical outlet during service. If unavailable, certain services may be limited or rescheduled.

Limitation of Liability

Buff Theory is not liable for:

  • Pre-existing damage (e.g., scratches, fading, rust, or clear coat issues)

  • Manufacturer or aftermarket part failures

  • Damage caused by unsafe or undisclosed vehicle conditions

Governing Law

These Terms & Conditions shall be governed by the laws of the Province of Ontario, without regard to conflict of law principles.

Changes to Terms

Buff Theory reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of any updated terms.